These TERMS AND CONDITIONS ARE CURRENTLY IN BETA, if you bought tickets before 1st of October 2020, the previous Terms and conditions apply. These can be found here: 

Web Privacy:

Protecting your privacy as a user of the Website is important to us and we strive to keep all information relating to you confidential in accordance with this statement. As part of the normal operation of our services you may voluntarily provide us with information about yourself (“Personal Data”). The purpose of this Privacy Statement is to explain what Personal Data we collect about you, how that Personal Data might be used and how we protect your Personal Data and privacy.

Archway Group (the company behind Treehouse Festival) is opposed to the increasing use of data to monitor and manipulate society. We consider it to be an invasion of our privacy in an increasingly commercially dominated world. Each person who gives us Personal Data, can be confident we see you as a creative individual, who has joined the community, and that we will adhere to the conditions as set out in this Statement with regard to keeping your personal information private.

We will be happy to answer any enquiries from you regarding this Privacy Statement, the Personal Data we hold about you or the use we make of it. If you have any queries or comments, or wish to correct, update, amend or remove any information we hold about you, drop us a line on


If you are merely visiting the public areas of the Website, we may automatically collect information about your visits, such as browsing patterns. Information collected in this way is limited to information about the system you use to browse the site and your activity on the site. This information is only used in aggregate form to analyse, manage and develop the Website and is not linked to any individual.  We do not know who you are personally!

If you are a member of the website in future iterations or on our newsletter mailing list, we will collect and hold certain Personal Data about you when you register. The Personal Data collected by us will include your name, password, and e-mail address. From time to time you may also provide other Personal Data which we need to provide you with the service you request, such as your credit card details, other information about yourself, your preferences or your experiences.


We will use all Personal Data for the purpose of providing you with the services you have requested in accordance with the Conditions. We take steps to limit the Personal Data we use in this way to what is necessary for the contract between us.

From time to time, we may use your Personal Data to let you know about other services, initiatives, products, and news about Treehouse Festival, though rather rarely. We may also use Personal Data in aggregate form to monitor and improve our services, including continuing development of this website. These uses of data are in our legitimate interests to continue to provide the community with excellent events and related services. We will always ensure that your interests, rights and freedoms are respected in the use of your Personal Data.

The Website may make available chat rooms, forums, message boards, and news groups. Please remember that any Personal Data that you disclose in these areas of the Website becomes public information and you should exercise caution when deciding to disclose any information on them.


When you input any Personal Data into the Website or request services from us, we use appropriate physical, electronic and managerial security measures to try to prevent that Personal Data from being accessed by unauthorised persons and to ensure that you may input Personal Data safely. This means that sometimes we may ask for proof of identity before we disclose Personal Data to you.


If the Website is sold to or merges with, or if our business is sold to, merges with or enters a joint venture with another company not owned by Archway Group, you should expect that some or all of the Personal Data collected from the Website may be transferred to the buyer/surviving company. In this incredibly unlikely event, we will either (a) obligate the other company to use any Personal Data transferred by the Website in a manner consistent with this statement, or (b) retain the data. In the event of bankruptcy, we will either (a) destroy the data, or (b) request permission that the data be passed to a third party.


Third parties are employed to manage the website, develop the site or manage your data on our behalf. They will be required to adhere to this privacy statement. If you have given us your details to be a volunteer or get involved, it may be the case a trusted group will be given your email contact for the purpose for which you have given us your details only. We will not give your details to any other third party for any reason other than is stated here.

We reserve the right to access and disclose Personal Data to comply with applicable laws and lawful government requests or requests by the police investigating suspected illegal activities, to operate our systems properly or to protect ourselves or other the Website users. We also reserve the right to disclose Personal Data to third parties if a complaint arises concerning your use of the Website, and that use is deemed by us to be inconsistent with the Conditions.


Some Personal Data may be stored and processed outside of the EEA. Where information is transferred outside of the EEA, we ensure that appropriate safeguards are in place to protect your information to the same or an equivalent level as would be found in UK and EU data protection legislation. The safeguards we use are:

  • Ensuring the country is the subject of an EU adequacy decision; or
  • Ensuring the company is a member of an adequate. Legally-binding scheme such as EU-US Privacy Shield; or
  • Ensuring the contract includes ICO-approved model contract clauses; or
  • Ensuring the organisation is subject to ICO-approved binding corporate rules or an ICO-approved code of conduct.


In accord with relevant data protection legislation, we will not retain your information for longer than is necessary for the purposes listed above and to deal with any complaint or dispute you may have. If you require further information about our information retention policies, please contact us.


Under UK and EU data protection legislation, you have a number of rights with respect to your information. These include:

  • The right to be informed about the information we hold about you
  • The right of access to the information we hold about you
  • The right to have any errors rectified
  • The right to withdraw consent (where consent is the basis of processing)
  • The right to object to processing

If you have any questions about the information we hold, how we use it or how to exercise these rights, please contact us using the contact details above or contact your account manager if you have one. You can also use the opt-out facilities provided in our marketing emails and in the settings on our website to change your preferences and consents at any time.


If you have any cause for complaint about the way we care for your information, please do contact us and we will do our best to resolve the situation for you. You also have the right to complain directly to the Information Commisioner’s Office. You can find details of how to contact them here: or by calling their helpline on 0303 123 1113.


To make this site work properly, we may sometimes place small data files called cookies on your device. Most websites do this too.

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

The Website makes use of cookies to enable us to track certain information relating to your use of the Website. We also allow third party advertisers to advertise on the Website and such advertisers may also use cookies to record information about your use of the advertisement which you have seen and the types of things you appear interested in. A number of our pages use cookies to remember:

  • your display preferences, such as contrast colour settings or font size
  • if you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won’t be asked again)
  • if you have agreed (or not) to our use of cookies on this site

Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.

Cookies are also stored by Google Analytics, the Google service which measures the effectiveness and efficiency of the website.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

How to control cookies

You can control and/or delete cookies as you wish – for details, see You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time


This Privacy Statement is subject to change at any time. We encourage you to review the Privacy Statement regularly for any changes. We will use Personal Data in accordance with the Privacy Statement under which that Personal Data was collected.

This Privacy Statement is part of the Website Terms and Conditions (the “Conditions”) and all defined terms shall have the same meaning as those in the Conditions.

We welcome your questions and comments about privacy issues and the design of the Website. Should you have any comments or a complaint about how we are using your Personal Data, please drop us a line at

Festival Tickets and Terms and Conditions including Refunds:

GENERAL 1. These Terms and conditions (“T&C”s) incorporate, and should be read together with, any vendors’ and/or agents’ terms or regulations, which you can obtain from the point of purchase from the official ticket agent.

Your possession of this ticket constitutes your acceptance of these T&Cs.

  1. Craft-people, musicians and billed attractions may be subject to change.
    3. No trading or promotional activities allowed within the venue without the prior consent of Adam Jackson or Treehouse Festival senior team (“THF”).
    4. Goods using unauthorised Event logos and unauthorised professional recording equipment must be surrendered to staff.
    5. Photographic equipment is permitted, provided that it is for personal non-commercial use only. In the event of any subsequent commercial use, the bearer agrees to pay the Promoter for the cost of a licence issued by the Promoter for permission to take photographs/visual/audio recordings for commercial use.
    6. Do not buy tickets or goods from unlawful street traders/touts. There is no guarantee of tickets’ validity for entry unless purchased from official ticket agents for the Event.
    7. You give your express consent to your actual/simulated likeness to be included for no fee within any audio or visual recording to be used in any media for any purpose at any time. This includes CCTV and/or filming by the police or security staff which may be carried out for the security of customers and/or the prevention of crime.
    8. No unauthorised HGV vehicle will be allowed on site. Caravans or sleeping vehicles are not permitted without prior consent from Treehouse Festival Team. All vehicles must leave the property within 24 hours of the end of the event.
    9. Food and drink may be available for purchase at the Event. A Challenge 21 policy will be in place for all alcohol sales on site.
    10. These T&Cs are governed by English Law and any dispute arising out of or in connection with these T&Cs shall be subject to the exclusive jurisdiction of the English courts.

REFUNDS due to Major Cancellation within the Organiser’s Control:
11. Tickets are only refundable if we are able to re-allocate them. There is a 10% non-refundable booking fee included in all tickets to cover electronic booking fees that we have already paid. If you are unable to attend, we can offer your ticket to a member on the waiting list (if available).
If we are able to re-sell your ticket, we can offer you a refund minus the 10% fee. If we are not able to re-sell your ticket, we will unfortunately not be able to offer you a refund. This ticket re-sale service is only available up to 4 months before the festival.

If you would prefer to re-allocate your ticket yourself, you are able to do so at any time via your original ticket email. Please note that any amendments to tickets after 1 month prior to the event cannot be processed.

b. Refunds are only considered on outright cancellation, substantial alteration or by special exception determined by THF in their sole discretion.
12. For the purposes of these T&Cs: a. ‘major cancellation’ is the cancellation of the Event in full (and not rescheduled). If only one or more days (but not all days) of the Event are cancelled, you will not be offered a refund;
b. ‘material alteration’ is a change (other than a rescheduling) which, in THF’s opinion, makes the Event materially different to the Event that ticket purchasers, taken generally, could reasonably expect. In particular, please note that the following are not deemed to be ‘material alterations’: changes to the line-up of the Event; adverse weather conditions; changes to individual members of a band; curtailment of the Event where the majority of the Event is performed in full; and delays to starting the performance of an Event; and c. ‘special exception’ is an exception determined by THF in its sole discretion.
13. Refunds should be requested from the point of purchase, no later than three months after the purchase of the ticket and no later than 6 months before the first day of the event starting.
14. A minimum of the proportionate amount of the face value of the ticket will be refunded.
Refunds of any booking fees per ticket or per order fees are subject to the T&Cs of the point of sale.

Refunds due to “Circumstances beyond our control”
A. In the event of THF cancelling The Treehouse Festival due to “Circumstances beyond our control” (definition in terms below), then ticket places and fees may be transferred to an alternative event without additional charge. Delegates who do not wish to hold their place for an alternative event may request a refund at descretion of THF but must do so within 1 calendar month of the ‘Cancellation Date’, any refunds are made less the non-refundable administration fee of 10% per ticket.

b. In any refunds processed THF has no liability for costs incurred by delegates beyond those of the event ticket fees. 

c. We strongly recommend you take out holiday insurance.



  1. All under 16s must be accompanied by an adult ticket holder (aged 18 or over). This adult must remain on site throughout the duration of the event as the under 16-year-old’s guardian. No unaccompanied under 16s are allowed on site.
  2.  Under 5s (0-4 years) are admitted but must be accompanied by a paying ticket holder over 18 at all times.
  3.  We do not accept any parental or supervisory duty of care or liability for any under 18s on site.


  4.  It is prohibited to resell tickets for the Event except where resold using the official resale platform of the official ticket agent you purchased your ticket from, in accordance with the relevant ticket agent’s resale terms and conditions.
  5. Tickets purchased from unauthorised sources may be rendered invalid and admission refused. 25. Tickets must be valid, presented in full and not tampered with. These will be emailed on purchase of ticket.
    26. Tickets remain the property of THF until the Event closes.
    27. THF will not issue duplicates for lost or stolen tickets
    28. Tickets cannot be used as part of any marketing, media or sales promotion, without the prior written consent of THF.
    29. If you have obtained your ticket in breach of these T&Cs and/or if you breach any of these T&Cs then your ticket shall be void, and all rights conferred on you or evidenced by such ticket shall be void. If you seek to gain entry to the Event using a void ticket then we reserve the right to refuse you entry to or evict you from the Event and you may be liable to legal action for trespass. Void tickets are non-refundable.


  1. THF reserves the right to evict customers without refund, and/or refuse admission where the Code of conduct (which can be found at is breached.
    31. Any person carrying illegal items or carrying out illegal activity may be handed over to the Police, refused entry or evicted from the site without a refund.
  2. Throwing gas, aerosol or similar canisters/containers on to fires is extremely dangerous and will lead to eviction.

40. THF does not accept any liability for personal or property damages, losses (including surrendered items) or injuries sustained at this event – other than caused as a result of our negligence.
41. We may prosecute you if you cause damage to the site, the site infrastructure, or cause harm to any other person at the Event and/or site.
42. Generators with the exception of fixed in campervans are not permitted.
43. Excessive amounts of food, cigarettes and alcohol are not permitted. Only bring enough for personal consumption and only up to a reasonable amount per person.  Do not leave any litter.
44. Anyone resisting the surrender of disallowed items or disregarding these conditions will face eviction.
45. Items that are surrendered or confiscated will not be returned.
46. Under 18s are not permitted to bring or to purchase alcohol on site. A Challenge 21 policy will be in place for all alcohol sales on site. It is illegal for an over 18 to purchase alcohol on the behalf of under 18s.


  1. You must comply with any and all instructions given to you by us and/or Event staff and stewards.
    48. Fires are not permitted in craft areas unless authorised.
    49. Fires over knee height or a pace wide are not permitted in the campsites. Smoking is not permitted in enclosed public spaces or buildings including tents etc. This includes e-cigarettes and/or vaping.
    50. Excessive exposure to loud music may cause damage to your hearing. Not to mention sea shanties.
  2. The use of drones or similar equipment for any reason is prohibited on or near the Event without written permission from THF.


    52. If any of these T&C’s are unclear please contact

Circumstances beyond our control’ means any circumstance, act or event beyond our reasonable control or the reasonable control of the owner/manager of the Event venue(s), including without limitation fire, explosion, storm, flood, earthquake, subsidence, pandemic, epidemic or other natural disaster, nuclear, chemical or biological contamination, unavailable or unfit Event venue(s), failure or interruption of public or private networks or utility services, unavailability of any necessary transportation method, labour disputes, strikes, lock-outs or industrial action by third parties, civil war or commotion, riot, Royal or national mourning, terrorist attack or threat of same, war, armed conflict or invasion (whether threatened, declared or not), imposition of diplomatic sanction, embargo or other inter-governmental dispute, or any law, regulation or action taken by a government or public authority.

Liability All attendees are responsible for their own safety and personal property at all times. New Wine isn’t liable for any injury or damage to any person or personal property, unless damage is caused by negligence or wilful malicious acts by the organisers.

Law and Jurisdiction These Terms & Conditions and any disputes in connection with them shall be governed by English law. All parties agree that the Courts of England have jurisdiction to settle any dispute in connection with this agreement. If any single clause of this agreement is found to be invalid by the Courts of England, the validity of the remaining clauses in this agreement will not be affected.


Lost Children Policy

An agreed Collection Point will available at the event, which will be at the roundhouse.

If lost children, parents separated from their children, vulnerable adults or personal assistants of vulnerable adults arrive at other points or speak to a member of staff or steward they should be directed or taken to the collection point as appropriate.

Children or vulnerable adults found without their parents

·         A child or vulnerable adult appearing to be lost should be approached and asked if they know where their parents/ guardian are.

·         If a child or vulnerable adult still appears to be lost they should be led to the collection point, where they will be encouraged to remain until they have been reunited with a parent or guardian.

·         The child or vulnerable adult should gently be asked for as much information as possible, including, their name, who they are with, their parents/ guardians/ personal assistant/ brother etc names, where they last saw them and a description of their them. If the child is brought over by another adult, as much information as possible should be gained from them.

·         The information will be given to a Team member who will then organise a search.

·         If the parent/ guardian /personal assistant’s name is known an announcement will be made Megaphone “This is a public announcement, could ….. (Name of person) please come to the collection point located at the Round House.

·         If the name of the parent /guardian /personal assistant is not known the following announcement will be made via Megaphone “This is a public announcement, please remember this is a busy event, if you have been separated from a family member, then please go to the collection point located in the Round House”.

·         The Megaphone announcement should not mention the name of the lost child.

·         If a parent /carer /personal assistant is not located with 1 hour the named person will inform the police.

Parent/ Guardian /Personal Assistants reporting lost children

·         Reassure parent/ guardian/ personal assistant informing you of a lost child, that a search will be organised.

·         Encourage the parent to come to the collection point if not already there, so they can give details. Ask them for the following details of the child or vulnerable adult – name, age, sex, ethnic origin, hair colour, build, clothing, location last seen and who they were with.

·         Encourage the parent to regularly return to the collection point if they continue to search for the child, in case the child is found.

·         Team will conduct an initial search of the area.

·         If the child or vulnerable person is not found the Event Management will organise a thorough sweep of the whole site.

·         When the child or vulnerable person is found, they will be lead to the collection point to be reunited with their parent.

·         If a child or vulnerable person is not found within 45 minutes Security Control will inform the police.

Re-uniting Parent /Personal Assistants with Children /Vulnerable Adults

·         If a child or vulnerable adult is reluctant to go with a collecting adult then the adult should be asked for proof of ID. If necessary the police may be advised on any problems.

·         Once a child or vulnerable adult has been reunited with their collecting adult all Team and police will be informed immediately.

Lost persons log

·         All lost persons/children’s incidents must be logged and filed.