No long applicable for tickets bought after 1st of October 2020


Protecting your privacy as a user of the Website is important to us and we strive to keep all information relating to you confidential in accordance with this statement. As part of the normal operation of our services you may voluntarily provide us with information about yourself (“Personal Data”). The purpose of this Privacy Statement is to explain what Personal Data we collect about you, how that Personal Data might be used and how we protect your Personal Data and privacy.

Archway Group (the company behind Treehouse Festival) is opposed to the increasing use of data to monitor and manipulate society. We consider it to be an invasion of our privacy in an increasingly commercially dominated world. Each person who gives us Personal Data, can be confident we see you as a creative individual, who has joined the community, and that we will adhere to the conditions as set out in this Statement with regard to keeping your personal information private.

We will be happy to answer any enquiries from you regarding this Privacy Statement, the Personal Data we hold about you or the use we make of it. If you have any queries or comments, or wish to correct, update, amend or remove any information we hold about you, drop us a line on


If you are merely visiting the public areas of the Website, we may automatically collect information about your visits, such as browsing patterns. Information collected in this way is limited to information about the system you use to browse the site and your activity on the site. This information is only used in aggregate form to analyse, manage and develop the Website and is not linked to any individual.  We do not know who you are personally!

If you are a member of the website in future iterations or on our newsletter mailing list, we will collect and hold certain Personal Data about you when you register. The Personal Data collected by us will include your name, password, and e-mail address. From time to time you may also provide other Personal Data which we need to provide you with the service you request, such as your credit card details, other information about yourself, your preferences or your experiences.


We will use all Personal Data for the purpose of providing you with the services you have requested in accordance with the Conditions. We take steps to limit the Personal Data we use in this way to what is necessary for the contract between us.

From time to time, we may use your Personal Data to let you know about other services, initiatives, products, and news about Treehouse Festival, though rather rarely. We may also use Personal Data in aggregate form to monitor and improve our services, including continuing development of this website. These uses of data are in our legitimate interests to continue to provide the community with excellent events and related services. We will always ensure that your interests, rights and freedoms are respected in the use of your Personal Data.

The Website may make available chat rooms, forums, message boards, and news groups. Please remember that any Personal Data that you disclose in these areas of the Website becomes public information and you should exercise caution when deciding to disclose any information on them.


When you input any Personal Data into the Website or request services from us, we use appropriate physical, electronic and managerial security measures to try to prevent that Personal Data from being accessed by unauthorised persons and to ensure that you may input Personal Data safely. This means that sometimes we may ask for proof of identity before we disclose Personal Data to you.


If the Website is sold to or merges with, or if our business is sold to, merges with or enters a joint venture with another company not owned by Archway Group, you should expect that some or all of the Personal Data collected from the Website may be transferred to the buyer/surviving company. In this incredibly unlikely event, we will either (a) obligate the other company to use any Personal Data transferred by the Website in a manner consistent with this statement, or (b) retain the data. In the event of bankruptcy, we will either (a) destroy the data, or (b) request permission that the data be passed to a third party.


Third parties are employed to manage the website, develop the site or manage your data on our behalf. They will be required to adhere to this privacy statement. If you have given us your details to be a volunteer or get involved, it may be the case a trusted group will be given your email contact for the purpose for which you have given us your details only. We will not give your details to any other third party for any reason other than is stated here.

We reserve the right to access and disclose Personal Data to comply with applicable laws and lawful government requests or requests by the police investigating suspected illegal activities, to operate our systems properly or to protect ourselves or other the Website users. We also reserve the right to disclose Personal Data to third parties if a complaint arises concerning your use of the Website, and that use is deemed by us to be inconsistent with the Conditions.


Some Personal Data may be stored and processed outside of the EEA. Where information is transferred outside of the EEA, we ensure that appropriate safeguards are in place to protect your information to the same or an equivalent level as would be found in UK and EU data protection legislation. The safeguards we use are:

  • Ensuring the country is the subject of an EU adequacy decision; or
  • Ensuring the company is a member of an adequate. Legally-binding scheme such as EU-US Privacy Shield; or
  • Ensuring the contract includes ICO-approved model contract clauses; or
  • Ensuring the organisation is subject to ICO-approved binding corporate rules or an ICO-approved code of conduct.


In accord with relevant data protection legislation, we will not retain your information for longer than is necessary for the purposes listed above and to deal with any complaint or dispute you may have. If you require further information about our information retention policies, please contact us.


Under UK and EU data protection legislation, you have a number of rights with respect to your information. These include:

  • The right to be informed about the information we hold about you
  • The right of access to the information we hold about you
  • The right to have any errors rectified
  • The right to withdraw consent (where consent is the basis of processing)
  • The right to object to processing

If you have any questions about the information we hold, how we use it or how to exercise these rights, please contact us using the contact details above or contact your account manager if you have one. You can also use the opt-out facilities provided in our marketing emails and in the settings on our website to change your preferences and consents at any time.


If you have any cause for complaint about the way we care for your information, please do contact us and we will do our best to resolve the situation for you. You also have the right to complain directly to the Information Commisioner’s Office. You can find details of how to contact them here: or by calling their helpline on 0303 123 1113.


To make this site work properly, we may sometimes place small data files called cookies on your device. Most websites do this too.

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

The Website makes use of cookies to enable us to track certain information relating to your use of the Website. We also allow third party advertisers to advertise on the Website and such advertisers may also use cookies to record information about your use of the advertisement which you have seen and the types of things you appear interested in. A number of our pages use cookies to remember:

  • your display preferences, such as contrast colour settings or font size
  • if you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won’t be asked again)
  • if you have agreed (or not) to our use of cookies on this site

Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.

Cookies are also stored by Google Analytics, the Google service which measures the effectiveness and efficiency of the website.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

How to control cookies

You can control and/or delete cookies as you wish – for details, see You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time


This Privacy Statement is subject to change at any time. We encourage you to review the Privacy Statement regularly for any changes. We will use Personal Data in accordance with the Privacy Statement under which that Personal Data was collected.

This Privacy Statement is part of the Website Terms and Conditions (the “Conditions”) and all defined terms shall have the same meaning as those in the Conditions.

We welcome your questions and comments about privacy issues and the design of the Website. Should you have any comments or a complaint about how we are using your Personal Data, please drop us a line at

Refunds and Ticket transfers

Tickets are only refundable if we are able to re-allocate them. There is a 10% non-refundable booking fee included in all tickets to cover electronic booking fees that we have already paid. If you are unable to attend, we can offer your ticket to a member on the waiting list (if available).
If we are able to re-sell your ticket, we can offer you a refund minus the 10% fee. If we are not able to re-sell your ticket, we will unfortunately not be able to offer you a refund. This ticket re-sale service is only available up to 4 months before the festival.

If you would prefer to re-allocate your ticket yourself, you are able to do so at any time via your original ticket email. Please note that any amendments to tickets after 1 month prior to the event cannot be processed.

Unexpected closures because of Global Pandemics, Extreme Weather, Zombie Apocalypse

Corona here’s looking at you kid.
Treehouse Festival will continue to happen unless Government guidelines indicate it is not safe to do so. If there aren’t clear government guidelines that apply to ‘pop-up communities’ such as Treehouse Festival, then we will close if and when schools close and open when they reopen.

In the event of closure such as this, the event will be cancelled and we, unfortunately, cannot give refunds. This is a sad situation which we are deeply regretful for, however, it is not possible to obtain insurance for event cancellation under these circumstances (our Insurers said it would “Break them”). If this money is a high value to you, we recommend you mitigate the risk by obtaining holiday insurance. (This should be much easier to obtain in advance).

Lost Children Policy

An agreed Collection Point will available at the event, which will be at the roundhouse.

If lost children, parents separated from their children, vulnerable adults or personal assistants of vulnerable adults arrive at other points or speak to a member of staff or steward they should be directed or taken to the collection point as appropriate.

Children or vulnerable adults found without their parents

·         A child or vulnerable adult appearing to be lost should be approached and asked if they know where their parents/ guardian are.

·         If a child or vulnerable adult still appears to be lost they should be led to the collection point, where they will be encouraged to remain until they have been reunited with a parent or guardian.

·         The child or vulnerable adult should gently be asked for as much information as possible, including, their name, who they are with, their parents/ guardians/ personal assistant/ brother etc names, where they last saw them and a description of their them. If the child is brought over by another adult, as much information as possible should be gained from them.

·         The information will be given to a Team member who will then organise a search.

·         If the parent/ guardian /personal assistant’s name is known an announcement will be made Megaphone “This is a public announcement, could ….. (Name of person) please come to the collection point located at the Round House.

·         If the name of the parent /guardian /personal assistant is not known the following announcement will be made via Megaphone “This is a public announcement, please remember this is a busy event, if you have been separated from a family member, then please go to the collection point located in the Round House”.

·         The Megaphone announcement should not mention the name of the lost child.

·         If a parent /carer /personal assistant is not located with 1 hour the named person will inform the police.

Parent/ Guardian /Personal Assistants reporting lost children

·         Reassure parent/ guardian/ personal assistant informing you of a lost child, that a search will be organised.

·         Encourage the parent to come to the collection point if not already there, so they can give details. Ask them for the following details of the child or vulnerable adult – name, age, sex, ethnic origin, hair colour, build, clothing, location last seen and who they were with.

·         Encourage the parent to regularly return to the collection point if they continue to search for the child, in case the child is found.

·         Team will conduct an initial search of the area.

·         If the child or vulnerable person is not found the Event Management will organise a thorough sweep of the whole site.

·         When the child or vulnerable person is found, they will be lead to the collection point to be reunited with their parent.

·         If a child or vulnerable person is not found within 45 minutes Security Control will inform the police.

Re-uniting Parent /Personal Assistants with Children /Vulnerable Adults

·         If a child or vulnerable adult is reluctant to go with a collecting adult then the adult should be asked for proof of ID. If necessary the police may be advised on any problems.

·         Once a child or vulnerable adult has been reunited with their collecting adult all Team and police will be informed immediately.

Lost persons log

·         All lost persons/children’s incidents must be logged and filed.